Your Questions, Answered
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Small-batch candles, and home made goods including Soaps, Artisan Dried Citrus and NZ sourced Crystals and Jewelry. We also offer support Services for those needing an extra hand and Wedding Favors.
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Middlewood is rooted in the belief that good health begins with inner healing. Shaped by my own journey through mental and physical health challenges, Middlewood was created as a wholesome brand founded on love, nurture, and intention—committed to supporting holistic wellbeing and meaningful self-connection.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
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We currently ship within New Zealand only. Orders are usually processed within 3–5 business days after payment is received. Orders are shipped via NZ Post or courier. Delivery timeframes vary but are generally 3–7 business days once dispatched. Rural delivery may take longer.
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Once your order has been handed over to the courier, Middlewood is not responsible for delays, loss, or damage. However, we are happy to assist with tracking where possible.
Please contact us within 48hours of delivery if your items are damaged.
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Due to the personal and handmade nature of our products, we do not offer returns or exchanges unless an item is faulty or damaged. If you receive a faulty product, please contact us within 48 hours of receiving your order.